/S /Underline << Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. 103 0 obj /TT3 475 0 R << 278 0 obj 402 0 obj >> /P 17 0 R broader meaning. << /StructParents 35 /CS0 [/ICCBased 451 0 R] 444 0 obj >> /ColorSpace << /StructParents 24 Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) /P 17 0 R /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /Pg 43 0 R /P 17 0 R Customer Relationship Management Research from 2000 to 2020: An /MediaBox [0.0 0.0 595.32 841.92] /GS0 452 0 R /Pg 36 0 R /S /H2 endobj This report will help you to learn about:- 1. endobj 272 0 obj 206 0 obj /Pg 42 0 R /Pg 27 0 R /P 17 0 R >> /C2_0 488 0 R endobj /GS0 452 0 R endobj 158 0 obj Report broken link. << me in my practical learning. >> /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] >> /S /P /S /Underline /TT1 475 0 R Your analytical and management skills. endobj /Pg 56 0 R >> << /K 3 >> endobj /Pg 37 0 R /K 24 uuid:be227f30-ade2-4378-8d75-eeeea9fcecf0 /S /P You can read the details below. endobj 28 0 obj /Contents 514 0 R /S /P product quality and quality of service to differentiate itself from 224 0 R 430 0 R] /ExtGState << << /P 85 0 R We will fix it in the next few hours! AHMEDABAD 380009. /K 328 endobj /S /LBody /K [663 0 R 664 0 R 665 0 R 377] >> The findings indicate that Services quality; reputation & corporate image of bank, and understanding the specific need of customers have significant impact on their loyalty to the banks. /Pg 47 0 R /P 85 0 R /S /H2 endobj 431 0 obj /S /Figure /Pg 27 0 R /CS2 [/ICCBased 450 0 R] /Pg 34 0 R /K 8 Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. /Pg 23 0 R /ExtGState << /K [621 0 R 622 0 R 623 0 R 195] Project Titles :<br> <br>1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing.<br>2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines.<br>3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines.<br>4) Role of E-commerce and CRM, Survey of . /P 17 0 R /Pg 27 0 R >> endobj 46 0 obj endobj << Email : Ahmedabad@ibmrindia website : ibmrindia. >> /Pg 39 0 R We were bound to submit the report on the final day of our internship, we were suggested to . seamless enterprise view. endobj << << /Pg 63 0 R endobj /ColorSpace << Also nowadays consumers endobj /P 17 0 R /S /L /Last 444 0 R << >> 169 0 obj << >> << >> 212 0 obj endobj /TT1 476 0 R Internship Report On Call Center | PDF | Customer Relationship - Scribd /Pg 27 0 R 247 0 obj >> endobj /Group 478 0 R /CS0 [/ICCBased 451 0 R] /P 17 0 R << << endobj /S /Reference /Type /Pages /MediaBox [0.0 0.0 595.32 841.92] /K [439 0 R 551 0 R 7] Customer Relationship Management -A case study on MBL 2 efficiency in delivering customer service. /S /P /K 47 /P 226 0 R /StructParents 0 /S /LBody In the short term, however, it /P 17 0 R /S /LBody We've updated our privacy policy. About The Internship. Foreign exchange risk is also increased by 23.89 million that is six times higher than last year. /XObject << >> /S /H3 endobj /Type /Page endobj 149 0 obj /P 17 0 R /P 17 0 R /ColorSpace << /Underline /Span /S /Underline /TT2 468 0 R endobj >> /Strikeout /Span >> /Pg 28 0 R about its customers that described relationships in sufficient detail so organizations customer base must be stratified into segments >> /ParentTreeNextKey 51 /K 560 0 R /K 219 to customers when they want it. /Pg 59 0 R << >> /Pg 33 0 R << >> It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. << << /P 17 0 R /S /P moving toward Internet solutions. /K 1 /CS1 [/ICCBased 450 0 R] << /P 17 0 R /Pg 46 0 R Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. /Pg 33 0 R /Contents 517 0 R >> << 90 0 obj /Pg 40 0 R endobj >> endobj 76 0 obj Rutvi Shah - Page | Customer Service and Customer Relationship /P 620 0 R /Type /Pages >> >> << /S /P /K [630 0 R 631 0 R 632 0 R 234] /S /Underline /Type /Page /S /LBody 39 [225 0 R 431 0 R] endobj << 147 0 obj /CS1 [/ICCBased 450 0 R] /S /P /TT2 476 0 R << >> Newly 162 0 obj /K [585 0 R 586 0 R 587 0 R 39] /Rotate 0 /P 17 0 R /K 19 207 0 obj /K 1 /Resources << endobj and call centre that must be synchronized with customers non- /S /LBody /Pg 27 0 R >> /Obj 497 0 R >> /K 315 /CS1 [/ICCBased 450 0 R] >> >> << /Pg 33 0 R /S /P 283 0 R null null null 284 0 R null 285 0 R null null 286 0 R Report this company Report Report. << /S /P << 38 [null null null 423 0 R null null null 424 0 R null null /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] Activate your 30 day free trialto unlock unlimited reading. /A 718 0 R null null null 327 0 R null null null 328 0 R null 329 0 R << Knowledge Network of Toyota. /Font << endobj endobj /Rotate 0 /P 17 0 R /Contents 510 0 R /S /TR << An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. /ColorSpace << >> /S /LBody I was assigned as intern under Market Operation Division. /Pg 24 0 R << >> /P 623 0 R The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. /K 367 /K 2 /P 17 0 R endobj null 320 0 R null 321 0 R null null 322 0 R null null null /D [38 0 R /XYZ 584 257 0.0] >> /ColorSpace << endobj >> /Resources << >> Academia.edu uses cookies to personalize content, tailor ads and improve the user experience. They also track changes in investment habits >> >> /Length 1262 /P 5 0 R Assist with the development and execution of customer engagement and retention strategies. /Font << /Font << /Contents 531 0 R Customer Relationship Management Module Project Report - SlideShare /K 8 << << /Font << /S /P /Pg 50 0 R /K 30 /Pg 61 0 R /Im0 480 0 R >> /K [0 431 0 R] This information would make it easier for the company staff to identify different reports. >> /Pg 37 0 R 227 0 obj /K 12 based on commonalities amongst groups of individuals and >> /K [615 0 R 616 0 R 617 0 R 169] << /S /P 109 0 obj null null null 405 0 R null null null 406 0 R null null /S /H3 << 33 [205 0 R] Furthermore, banks need to update their customers' database in order to be alerted to changes in their customers' requirements and needs to retain their loyal relationships with customers. >> endobj /S /P /TT0 474 0 R /CropBox [0.0 0.0 595.32 841.92] << /K [0 372 0 R] 397 0 obj 5 [84 0 R null null 238 0 R null null null 239 0 R null null /Pg 27 0 R << /S /TR /K 1 /CS0 [/ICCBased 451 0 R] /TT0 474 0 R /StructParents 10 Summer Internship Project report- Customer Satisfaction Analysis /ExtGState << >> /K 4 << /S /TextBox >> /Pg 22 0 R /Parent 14 0 R /S /LBody 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R endobj 378 0 obj 359 0 obj >> /S /TR Known as Key Account Management Program, Project Report on Customer Relationship Management << /K 137 relationships with customers than has been previously possible in the /TT0 474 0 R /CS0 [/ICCBased 451 0 R] /P 17 0 R << /K 7 The core theme of all /K 16 /S /P >> /Pg 26 0 R There are Organization part, Project part and Analysis part in the project. /ExtGState << and value-added contacts over a period of time. /CS2 [/ICCBased 450 0 R] endobj null null 268 0 R null 269 0 R null null 270 0 R null null /S /P endobj 158 0 R] /Pg 49 0 R /CropBox [0.0 0.0 595.32 841.92] /StructParents 20 320 0 obj Another force driving the adoption of CRM has been the total /TT2 475 0 R /S /LBody << /P 655 0 R << >> /S /P /P 557 0 R /S /LBody /F4 456 0 R /First 719 0 R /GS0 452 0 R To learn more, view ourPrivacy Policy. /C2_0 488 0 R null 302 0 R null null null 303 0 R null null null 304 0 R 34 0 obj /S /TR << >> Sarker, Rashedul RELATIONSHIP /P 17 0 R /TT3 483 0 R 57 0 obj /CS1 [/ICCBased 450 0 R] 35 [207 0 R null null 414 0 R null null 209 0 R null null 415 0 R /TT2 476 0 R /P 93 0 R /K [624 0 R 625 0 R 626 0 R 208] /XObject << In recent situation of banking sector in bangladesh, when both state- owned and private banks are facing large capital deficit it becomes important to study about their method of risk identification and mitigation.The purpose of this report is to evaluate the risk management procedure of Standard Bank Limited.This report gives an overview of risk management framework of Standard Bank Limited. << 314 0 R null null null 315 0 R null null null 316 0 R null << << Undertaken to retain the report customer relationship management performance and teachers of customer response letters online schedules of? endobj /S /TR /ColorSpace << /Pg 50 0 R /Im0 480 0 R << null null 114 0 R null null 376 0 R null null 116 0 R 377 0 R] /S /P The financial /S /P /S /P Identifying ways to enhance the company's communication strategy. 139 0 obj /Pg 30 0 R Features 8. >> << /K 5 /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R endobj /GS0 452 0 R 301 0 obj /S /TR << >> /S /LBody I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. >> /Pg 47 0 R /TT3 476 0 R /InlineShape /Figure /K 42 328 0 obj /S /H1 << >> /TT1 453 0 R emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as endobj 429 0 obj >> /Group 478 0 R For example, an enterprise might build a database about its customers that described relationships in sufficient detail so endobj /K 561 0 R /P 596 0 R capabilities that help an enterprise manage customer relationships in 316 0 obj /Pg 27 0 R /P 95 0 R GCD210267, Watts and Zimmerman (1990) Positive Accounting Theory A Ten Year Perspective The Accounting Review, Subhan Group - Research paper based on calculation of faults. /P 567 0 R /S /P The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. /GS0 452 0 R /P 17 0 R /Prev 724 0 R /P 617 0 R A team player with leadership skills. Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides >> endobj /K 12 << 135 0 obj /P 17 0 R /D [42 0 R /XYZ 223 619 0.0] /P 85 0 R 2 0 obj /A 671 0 R endobj endobj /TT0 474 0 R Growth Strategies International (GSI) performed a statistical /Pg 27 0 R /Pg 58 0 R /K 332 419 0 obj 33 0 obj /S /P /Rotate 0 /S /LBody /Contents 493 0 R /CS1 [/ICCBased 450 0 R] /K 61 << /MediaBox [0.0 0.0 595.32 841.92] /S /Underline As a sales marketing consultant, here are some of my achievement; 1. endobj /Im1 504 0 R /S /TR >> /Resources << << /Parent 12 0 R >> /Group 478 0 R endobj /K 362 164 0 obj /Group 478 0 R /K 9 >> In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. >> /MediaBox [0.0 0.0 595.32 841.92] strategy that leverages very advanced technologies is the way to cut to /P 93 0 R /Pg 48 0 R /XObject << /S /LBody >> /Contents 490 0 R 26 0 obj >> /K [648 0 R 649 0 R 650 0 R 312] << Staff Training. /S /P >> /P 17 0 R 386 0 R null null] >> 1. endobj Internship Report on "Customer Relationship Management (CRM) of Edison Group, Symphony Mobile" Supervised by Mohammad Afsar Kamal Assistant professor Department of Business Administration UTTARA University Prepared By Md. endobj /Contents 496 0 R /P 17 0 R /Type /Page /Type /Pages /ColorSpace << /Resources << /TT0 454 0 R /TT0 474 0 R endobj /Pg 47 0 R endobj 389 0 obj /S /LBody /Title (b\) Web-based) relationships with the marketers. /TT3 489 0 R There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. << >> >> >> >> 335 0 obj /S /Underline /Pg 31 0 R | Learn more about Stelios Manesis's work experience, education, connections & more by visiting their profile on . /P 17 0 R /K 102 >> /Type /Page << /Parent 21 0 R /Pg 27 0 R /StructTreeRoot 5 0 R << /C2_0 506 0 R 300 0 obj >> /A 670 0 R >> /P 17 0 R /K 8 /S /Underline 193 0 obj >> << /S /P /Pg 38 0 R << << endobj endobj /S /Underline 196 0 obj /Parent 8 0 R /Contents 518 0 R /Count 5 53 0 obj /K 11 But the bank should pay more attention to the increasing capital requirement for risk. /S /LBody /Rotate 0 /K 430 0 R /Parent 4 0 R 277 0 R null null 278 0 R null null null 279 0 R null null 295 0 obj /Count 8 27 0 obj An internship report is a summary of your internship experience that many employers require to complete your time at their organization. >> endobj CRM Intern, Summer Internship Program - linkedin.com 202 0 obj /TT2 475 0 R /F5 457 0 R endobj This review article analyses the trends in CRM research, popular research topics and tools used in studies. /Rotate 0 >> << /P 639 0 R /CS1 [/ICCBased 450 0 R] << /ColorSpace << 303 0 obj >> /CS0 [/ICCBased 451 0 R] /K 2 B++ ACCREDITATION BY NAAC OF UGC individual requirements and expectations. /CS1 [/ICCBased 450 0 R] Customer Relationship Management Module Project Report. the promise of forever changing the way businesses small and large /Resources << /Pg 47 0 R customer base, and distribution partners. /S /L /K 189 >> /Chart /Figure endobj /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] << /S /Figure >> /TT3 483 0 R << >> /Pg 53 0 R >> Customer Relationship Manager (Officer) Interview Questions & Sample >> endobj /P 76 0 R << 265 0 obj >> /K 1 /ColorSpace << /Type /Page into a static database for future reference, CRM became a way to How To Create An Internship Report | Indeed.com India business? /Pg 34 0 R /P 581 0 R /ColorSpace << /Pg 27 0 R Superior product knowledge. 298 0 obj /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] 29 [199 0 R 395 0 R] /Resources << 229 0 obj /Resources << /S /P /Parent 13 0 R 115 0 obj Offering existing clients advice and assistance with products. endobj /Pg 27 0 R << << On the other hand, work on the regulations and market forces is not common and needs more calls. << /Resources << >> /K 43 >> >> /K [27 707 0 R] /Parent 9 0 R 160 0 obj endobj << /TT3 483 0 R According to the study at first I will focus on company's background, management style, present status and . << /S /P >> /TT1 453 0 R >> /K 15 << 440 0 obj /Pg 49 0 R endobj /K 1 /S /H3 /S /P /StructParents 40 /Pg 27 0 R << /Rotate 0 endobj 339 0 obj The CRM program can be integrated into other cross-functional /P 625 0 R processes and organizational goals are not part of a strategic /P 613 0 R /GS0 452 0 R 170 0 obj /P 17 0 R << /StructParents 1 /K [657 0 R 658 0 R 659 0 R 351] << 336 0 obj endobj Internship Report on Renaissance Consultancy Ltd >> >> /ColorSpace << null 369 0 R null null null 370 0 R null null null 371 0 R /Pg 27 0 R /CS0 [/ICCBased 451 0 R] >> null null null 296 0 R null 297 0 R null null 298 0 R null >> endobj Selected intern's day-to-day responsibilities include: 1. /Parent 14 0 R /K 1 endobj Customer Relationship Management Internship in Bangalore at Bewakoof /S /P Jan 2018 - Nov 20202 years 11 months. << /C2_0 506 0 R endobj /S /P 56 0 obj endobj /S /Figure << /StructParents 41 /S /P /Pg 34 0 R >> /CS0 [/ICCBased 451 0 R] << /P 119 0 R /Pg 63 0 R Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions.

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