Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Select View return details. Check the seller's return policy in the listing to see who is responsible for return shipping costs. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. The best option for you is to send a Return label, at your expense. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. I have maintained a 100% seller rating for years. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Tip It is in the return interface, as the seller reports a buyer for being a bad buyer. Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. If you bought it over eBay and it isn't right, it's the seller's problem not yours. Never received the item and i contacted ebay and seller and no response. You can always report the buyer later for misusing the MBG. We guarantee that you will get the item you ordered or get your money back. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. You do not have to be in a hurry when you receive the item to refund them. Help for buyers and sellers. Do not refund until your item is back to you. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Tip It covers purchases paid with PayPal and most other electronic payment methods. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). Very unfair on seller and ebay part. If you havent received an item, we usually refund your money immediately via PayPal. For more details, please see our Condition of returned items policy. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Copyright 1995-2023 eBay Inc. All Rights Reserved. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. What does the eBay Money Back Guarantee cover? There are several ways you can send an item back to the seller. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. eBay Money Back Guarantee policy, Welcome to the Selling board! If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Tip Read our article on, Need help with return shipping? Your item didn't match the listing, or it arrived faulty or damaged. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Copyright 1995-2023 eBay Inc. All Rights Reserved. Many eBay sellers accept returns if you've changed your mind. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. If you choose to use your own carrier, we recommend using a tracked service. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. What do you mean by adding sold as is to your terms and policies? We've outlined your response optionsbelow. There's no way around losing an Item Not As Described case. Get in the habit of getting information from your buyer for reasons they are returning. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. This will definitely help any return request case that comes your way and a good habit to get into. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) The criteria for Top Rated Seller is here: Top Rated Seller Program. - edited Regardless of the outcome, will the buyer be able to leave negative feedback? Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Do not give a refund without getting the item back! Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Its very, very important to take photographs for your records both using freight and Fedex and UPS. Tip When the seller replies, we'll send you an email with details of the next steps. Before you can send an item back to the seller, youneed to start a return. You are sure the item wa. . It is best to have a plan for such shrinkage just as any brick-and-mortar business does. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Too many of those and their returns ability will be hindered. I gave alot of money for an item from ebay to a seller. I have learned that none of my items are shipped without insurance. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case What if the seller doesn't offer returns? resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. Refund the buyer and get the item back. Often times, they will say something that was clearly stated in my listing. I sent him a message apologizing and requesting more information and photographs of the damage. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Does the tracking number show it was delivered? This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. Keep in mind that some returns can remain open for up to 35 business days. Copyright 1995-2023 eBay Inc. All Rights Reserved. Located in: Ciudad Autonoma de Buenos Aires, Argentina. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. Tune into our last eBay for Business podcast episode of 2022! Some returns may remain open for up to 35 business days. It sucks , but ebay says its your fault and buyers can return for an reason. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. If you are scared to start eBay because of the fear of returns, dont be. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. So the buyer gets 6.50 from eBay. Open a case and try to work things out with the seller. This will help make you a top seller and keep money in your pocket! and another item where the item returned was not the part I sent. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. You might be asking, "Do private sellers have to accept returns?" The answer is No. If youre a reseller in 2023, you can find deals on items in many places. I pretty much do the same thing every time. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Covers your purchase price plus original shipping on virtually all items. Another measure to cover yourself in the rare instance you get a return request. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. You can't deduct the original shipping cost from any refund amount. This may sound like overkill to you, but stay with me while I explain! So what do you do when a buyer says item not as described? It shouldnt be like this, I know. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. 2. 3. eBay will review your case and get back to you within 48 hours. If you offered free shipping, you'll need to refund the buyer the full amount of the item. No. There are two categories of return requests from customers: 1. In such cases, the responsibility for the costs of the return is according to the sellers policy. In this case you can: Refund the buyer and get the item back. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. - edited Even if you specify no returns accepted, under the eBay Money Back Guarantee, the buyer can still return an item if it doesnt match the listing description. Honestly, this is one of those lessons I have had to learn the hard way. I first contact the buyer and find out what is wrong with the item. What does the eBay Money Back Guarantee cover? So what happens if your eBay item is not as described? See the table below for guidance on issuing a partial refund. Something went wrong. eBay gives this MBG for Australian and International buyers, however . Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. Youll hear from us within 48 hours. Check out this video to understand how dimensional weight is measured when shipping. Select the percent you want to deduct from the refund amount. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Required fields are marked *. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Read the complete details about the eBay Money Back Guarantee. If the buyer is responsible, choose your return address from the dropdown menu. eBay will always side with the buyer of a damaged item. The seller was not accurate and now the seller or ebay wants to give me my money or item. I threw everything away". This is a good option for low-value items. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. The eBay Resolution Centre is at the bottom of this page. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. We have several policies built into our business model that protect us from having to return items. How long should I give a seller to fix the problem before I contact eBay? Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. Your email address will not be published. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If you havent received an item, we usually refund your money immediately via PayPal. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. After all, I paid for the insurance right? If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. 09:33 AM, @orangehoundIf you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. 3. eBay will review your case and get back to you within 48 hours. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. However, we're here to help. Find the item under Returns and canceled orders. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Check out how to file a damage claim with FedEx if your item gets damaged. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. For example, you may haveopted to automatically accept return requests. Here you can discuss all things shipping with other members. Almost 100%, I will receive a letter from the carrier that they have done their research and investigation and they find that it is not covered. Seller with 11000 feedback. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV but failed to mention that it really wasn't. Send a message to the customer to solve the problem. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. Often, they will review the messages and realize the buyer did not read the listing. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Ebay sides with buyers in not as described claims. Take good photos with good lighting from every angle. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. You don't accept returns in your policy, and the buyer changed their mind about a purchase. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. On top of clicking no returns in the actual listing, and putting my Terms & Conditions in, I notate it again that the item is as is, no returns.. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. Research your model before purchasing this because there will be no returns for buying the wrong item. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. where! Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. I dont have to pay to get the item back and the person is happy because I resolved their problem. I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". 07-05-2020 Copyright 1995-2023 eBay Inc. All Rights Reserved. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. eBay Business Equipment Purchase Protection. I cant make the buyer read it! Were not perfect and we can make mistakes. SelectExamples of alternative shipping arrangements below for more information. 1. Holiday shipping is now in full swing, check out these helpful shipping tips! After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Examples of alternative shipping arrangements. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express?

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