Why have i been rejected for my return as the item was faulty? One star as there is no 0 stars. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Shocking company - bought two items trainers and sliders order value 100.28 never received. Got them cheaper than any other website. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. To contact the Footasylum customer service team, start a live chat on the website. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Looks like they have found the nearest spare tatty box to send them out in. Wow! We also ensure all reviews are published without moderation. Simply follow our returns portal link below. For all international returns outside of the UK, please visit our dedicated international returns page. Useless. Shocking service avoid disappointment. They all fit perfectly. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. Ordered and paid on 10th December my daughter's Xmas present. I brought some trainers and returned them just before the 28 day period which was allowed for returns. - Lisa Lynch, posted 1 year ago They were dispatched quickly and delivered within a few days to Northern Ireland. Shocking company - bought two items trainers and sliders order value 100.28 never received. Which are the instant chat and the WhatsApp!! The range includes footwear, clothing and accessories for men, women and children. Before returning items you must notify Footasylum by telephone, letter, or email. Email never arrived so ended up going to a store on crutches to get a refund. Here are 8 tips for writing great reviews. | Read 2,661-2,680 Reviews out of 55,033 I would definitely recommend and will be a returning customer. Ordered item was faulty. Find out how we combat fake reviews. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. We hope to see you again very soon. They also offer a WhatsApp device but it doesnt work. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Bought a pair of Boss trainers at the end of November 2022. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. We spoke to Footasylum's senior leaders . Keep up the good work Terry!Thanks so much.Tanya. Just noticed that the box they have sent them in isn't for the correct trainers. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. 363 questions people are asking about footasylum Ordered Nike trainers. Delivery to Australia was super cheap and very very fast! No greeting, no please, no thank you. AVOID THIS COMPANY!!!! very helpful as Liverpool didnt answer the phone. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. This time, however, when I ordered, their courier choice was Yodel. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Take care!Thanks,Rebekah. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. It needs to be unworn or unused and still have the original tags. Average Delivery Time. Still over 300 down! Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. 2023 Trustpilot, Inc. All rights reserved. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Great to hear that the parcel arrived so quickly. 2023 Trustpilot A/S. I will always order with footasylum I am very happy with the service and products. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Ordered standard delivery, was dispatched the next day & arrived the day after. Then I started a new chat and got Sophie who was absolutely lovely. Perfect from start to finish. On-time Delivery. Will not use again. Great to hear that the parcel arrived so quickly. I have worked in retail for over 15 years. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. To start a return, fill out the returns form that came with your order and follow the instructions on the form. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Price was unbelievable for what I got! AVOID THIS COMPANY!!!! I have been waiting for confirmation that my return has been received/refund for 3+ weeks. A simple full refund is all I wanted from the first time I was messed around!! Within 5 Days. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Great sale and super quick on delivery. Lancashire Thanks,Rebekah. Tommy Jeans. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Heres how it works. In November 2022 I placed an order with FootAsylum and it never came. Make sure your order is unused and in original packaging and labels. I messaged a few guys initially who were very slow to respond and inresponsive. Anyone can write a Trustpilot review. As one of the UKs leading sportswear, streetwear and fashion apparel retailers, Footasylum has access to the latest collections from popular brands. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. They all fit perfectly. Treated myself to some new trainers and jogging bottoms in the sale! The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. It's your job. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! All students enjoy 10% off at Footasylum. Popular Christmas FAQ Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Hey Getta,Thanks for leaving us a great review. 10/10 will not be using footasylum again. Search for local Shoe Shops near you and submit reviews. How long does Footasylum take to deliver? - Reviews I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Easy! Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Here are 8 tips for writing great reviews. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. - Anonymous. Unable to get in touch with anyone from customer service to resolve issue. 124.99. They were dispatched quickly and delivered within a few days to Northern Ireland. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Up to 50% . New customers only. Unable to get in touch with anyone from customer service to resolve issue. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. In just a few steps, we'll have it sorted. Ends: Mon 6 Mar 2023. It goes against our guidelines to offer incentives for reviews. 10% off at Footasylum on first orders with this promo code. Ordered coats for 2 of my sons in the sale. Totally shocking service in regards to a faulty item that they . Check out what 59,340 people have written so far, and share your own experience. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! If you don't like it, leave. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Which are the instant chat and the WhatsApp!! My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. And would recommend to all my friends amd family. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Footasylum Reviews - Read 369 Genuine Customer Reviews | www.footasylum.com Ordered it on Monday and it was delivered on Tuesday. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Restrictions apply. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. 2. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Code Expires. In just a few steps, we'll have it sorted. We need your email address to verify that your review is genuine. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! My son lost out on his Christmas presents as a result. They all fit perfectly. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Footasylum. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Leave this blank if you'd like to publish your review anonymously. Thanks. Order placed Sunday afternoon and delivered Monday afternoon. Editor, Marcus Herbert. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Still over 300 down! AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. T3 is part of Future US Inc, an international media group and leading digital publisher. Hey Getta,Thanks for leaving us a great review. Full price items only. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! Thanks,Rebekah. 20% off selected items with this Footasylum discount code. Thank you so much. 1. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Price was unbelievable for what I got! You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Accurate And Undamaged Orders. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Here are 8 tips for writing great reviews. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. I was taught to value customers, no matter what job I was in. Shoved the card machine into our face. In real life, they are dull, boring and have no character at all. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Returning faulty goods to footasylum MoneySavingExpert Forum The lady at the till was no better. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Anyone can write a Trustpilot review. - Callum Phelps, posted 11 months ago Received 2 small refunds for I don't know what! Thanks,Rebekah. Absolutely fuming with this company. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". A simple full refund is all I wanted from the first time I was messed around!! We hope to see you shopping with us very soon. Anyone can write a Trustpilot review. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Great sale and super quick on delivery. Will definitely be ordering from them again. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! They have scribbled size 7 on it. Delivery to Australia was super cheap and very very fast! I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Absolutely fuming with this company. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. If you miss this window, youll have to go through the returns process. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). They also offer a WhatsApp device but it doesnt work. To break them up politely to ask for helpit was like I had sowrn at them. Verification can help ensure real people write reviews about real companies. Ordered almost 400 worth of clothes for my son on the 12th of December! There was a problem. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. And would recommend to all my friends amd family. Footasylum has collected 369 reviews with an average score of 1.86. . If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Companies can ask for reviews via automatic invitations. Footasylum Reviews | Read Customer Service Reviews of www.footasylum People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I can't even point the blame at one member of staff because they were all terrible. Do you agree with Footasylum's 4-star rating? Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Ordered some trainers at 10.30pm amd paid for next day delivery. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Footasylum - YouTube I can't even point the blame at one member of staff because they were all terrible. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Next time it will be JD SPORTS for my next purchase. I have worked in retail for over 15 years. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan.

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