Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. But gave me only option was to relist on their site or go to resceduled date. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. Only to be given the run around. How do I unsubscribe from your newsletter? 2.17 Season Cards. 2.1 Requirements. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. I had put the required amount of 180.00 per a ticket. You can add me too. The court would need to determine which Class members would choose the voucher over a cash return as per the company. When We receive an offer by bank transfer, We will check to see if the bank account is valid. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. Note that this is separate from any Tax viagogo is required to charge on its fees. Refunds, therefore, aren't applicable. is calling on Viagogo to refund customers for events that have been cancelled due to COVID-19. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. If tickets are not consecutive, then the Seller must create a separate listing. They take your money with no intention of even giving you anything for your purchase. That's not something you're likely to shake off. According to the Ticketmaster website, all shows have been cancelled which included dates in Manchester and Paris this month. Viagogo | Complaints | Better Business Bureau Profile The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph, Be the first to hear about special offers. Justin Bieber Seemingly Cancels Remaining Justice World Tour Dates Amid Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Since June, we've found listings for events at all of these venues on Viagogo. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. I have been fighting with viagogo since October of 2021 with an canceled event. Can I Get a Refund from Viagogo? - GetHuman Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. I sent our ticket numbers but Opera Australia said they were not theirs. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. The law catches up with viagogo - event promoters and music fans are Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. You will need a username and password to access the Site and use the Services. viagogo - Buy & Sell Concert, Sport & Theater Tickets Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. Ticketing platforms such as Ticketmaster show the dates as cancelled, though the Canadian singer has yet to comment on the cancellations. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. I have been researching this company and very bad negative reviews, and practices. In the case of refunds, we appreciate our customers' patience while we process their request.'. We may also first deduct any amount you owe us from any amount we owe you. This is a level of criminality that will get this company belly uptrust me, I am all in for this class action lawsuitwe cannot let some corrupt Florida judge prevent a WHOLE COUNTRY of music lovers from being cheated and abused out of our hard-earned money. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. Harry Styles Concert Tickets. I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. This charge is in addition to the amount originally paid for the tickets. All Rights Reserved. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Piggyback tickets may not be sold in the same listing. You should typically get a refund for the ticket and any fees or service charges within 30 days. 6.9 Change or Suspension of Site. 6.3 Allocation of Risk. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. Suggested Article: Verizon Wireless SMS Refund Settlement Details. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus This has reportedly been a long-standing policy of Viagogo. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Coronavirus: Will I get a refund on my ticket if events are cancelled How do I change the email address on my account? Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Jay Chou Concert Tickets. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. Viagogo will never pay you after you sold your tickets and you can never get back your money. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Generally; If an event is cancelled - you do not have to do anything. How to get refund for Foo Fighters tickets as band cancels their - HITC If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Complain to the ticketing website. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. As well as charged me double the amount. Received Refund in full for cancelled concert. Answer (1 of 3): Viagogo runs prudent customer care operations. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. 6.4 Release. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. I am based in Indiana. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Best regards, Viagogo team. Honda CR-V, Civic and Acord Potential Catastrophic Engine Failure Get In Touch With Attorneys Today! 2.11 Ticket Fulfillment. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Chris Brown Tickets. According to the consumer group Which?, Viagogo's terms and conditions say . Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 'I told Viagogo that if I'd known the event was in 2021, I wouldn't have booked the tickets,' she told us. FanFair publishes a guide for getting a refund from Viagogo Section 75 - Tickets bought from Viagogo and concert cancelled 3. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. The money belongs with you. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. "If . Which? Viagogo complaint: Wont refund for a cancelled Justin Bieber tickets Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . StubHub to refund canceled events after pandemic complaints That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Viagogo-cancelled event and refunds. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. This is the easiest way to get your money back. Coronavirus outbreak: cancelled or postponed events - can I get my money back? Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Taylor Swift Tickets. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . Viagogo withholding refunds for cancelled events, Which? finds Backstreet Boys Tour 2023. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. We contacted Viagogo t. Read more o demand a refund as they've breached the NSW Fair Trading Act. . In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 2.15 viagogo Guarantee. says firm changed policy to deny refunds if tickets can be used in 2021. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. 4 replies 17.4K views. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. We will contact you. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News 'Such tickets will become void and the ticket holder refused entry to the theatre. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Sent info several times and they made every excuse under the sun. If this is also unsuccessful We will not offer a refund. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. It asserts that one of the primary benefits of the site, and the reason customers choose it over other secondary marketplaces, is the Viagogo Guarantee.. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. I have lots of interesting documentation. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. Nelnet Servicing Data Leak Your Personal Information At Risk! Otherwise, avoid!!! Viagogo accused of listing non-existent tickets on behalf of seller 2.4 Listing. Faye has now been refunded by her bank after making a chargeback claim. We cannot control the policy of third-party resellers.'. I would love to join this lawsuit as I am in the same boat! Please add me to the list. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Which? 6.1 No Warranty. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement.

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