Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. 5.2 Violations, Termination and Suspension. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. 6.9 Change or Suspension of Site. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. 3.4 Indemnity. Including any such items constitutes a material breach of these terms and conditions. Yes No Contact Customer Support Regional Settings By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. But it is not just these sites where buyers need to be careful. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. To sell tickets, a Seller lists the tickets in the Site database. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. 3.1 Accurate Descriptions. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. You warrant that you are over 18 years old and have the legal capacity to make the transaction. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. You will receive confirmation by email when the payment is made. Copyright (c) 2006-2023, viagogo AG. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. The Sellers and the Buyers are hereafter jointly referred to as the Members. How do I delete my listing? Learn how. Viagogo Questions (page 10) | ProductReview.com.au 6.11 Permitted use. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. Save as much as you can and opt for investment trusts over trackers. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? viagogo - Buy & Sell Concert, Sport & Theatre Tickets 6.4 Release. How do I edit my listing? Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. How can I sell I Bonds - USA TODAY Blueprint - Sound Dollar This fee will be deducted from your payment. 6.7 Third Party Information. Government pushed to ease rule stopping 'pension recycling' for tax gain - as critics say it harms older people who return to work, Become a neighbour of Clarkson's Farm: Three Cotswold houses for sale in Chadlington - the village by Diddly Squat, Will spray foam insulation make your property hard to sell or mortgage? You are viewing the PayPal Community Archives. 2.13 Ticket Information. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. 1 Complain to the ticketing website. I offered my ticket for sale on Viagogo, and I recieved an e.mail that it is sold, they asked me to confirm the selling process and I did, but when I click on the button that would show me the buyer address it gives me "an error " !! Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? We do not control the information provided by other users which is made available through the Site. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. Such notice shall be deemed given one business day after the email is sent. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. What ticket resellers must do Subculture Tour 2023. What is the Viagogo booking fee? - Quora We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Consumer rights is a division of Which? 2.5 Tax on Seller Proceeds. . Sellers who commit to send tickets directly to viagogo are not required to confirm the order. How do I unsubscribe from your newsletter? Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. There must be a way, the payment was not accepted yet. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. How do I delete my listing? How do you find a good accountant? Viagogo releases data showing huge scale of ticket touting We endeavour to rearrange delivery with the customer or arrange a collection point. 5.3 Disclosure of Information. 1. They then charge a booking fee on top of the tickets. 2.3 Username and Password. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. Like. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related You will need a username and password to access the Site and use the Services. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. viagogo Pay & benefits reviews - Indeed Viagogo: Reviews, Complaints, Customer Claims, Page 8 | ComplaintsBoard While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. Welcome to viagogo's online ticket exchange (the "Site"). The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. 1.1 Introduction. viagogo - Buy & Sell Concert, Sport & Theatre Tickets If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. Almost all retailers now have an option to 'save this card for faster check-out next time'. In this case they counted them as arrived the moment UPS scanned the tracking label. Dec-23-2017 03:49 PM. | Read 12,461-12,480 Reviews out of 30,829 2.9 Seller's Confirmation Obligation. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. You should get the exact tickets that you ordered. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. We may investigate complaints and violations of our policies. You may also file for a claim if your tickets are invalid or not accepted at the venue. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. Your experience can help others make better choices. Viagogo Reviews 2022: Is Viagogo Legit, Safe or Reliable? - Google There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. Tout of pocket as punters hit grasping ticket firm where it hurts and Is that normal? I can't see my Resale tickets available to buy on the website. 3.Click Dispute a Transaction. Viagogo accused of listing non-existent tickets on behalf of seller viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? By using our Site, You agree to accept this Agreement. Dodgy tickets, huge mark-ups - what is Viagogo really up to? Ask a question about Viagogo in Booking Services. 2.15 Claims under the viagogo Guarantee. Red Hot Chili Peppers Tickets. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. Pay by PayPal, a free service to pay online without sharing your financial information. 2.8 Notification. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. I want to ask if anyone know their custumer service valid e.mail ? These steps apply to Personal accounts. I resold concert tickets and Viagogo is insisting it paid me - but I Is Viagogo A Complete Scam? - The Money Range $39.99 a month + selling fees. A source close to Viagogo said it had no other connections to Global Experience Solutions. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. The 'Payment' tab is automatically open. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. Report. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Viagogo Reviews: What Is It Like to Work At Viagogo? 2.7 Payment Authorization. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. I want to return my goods, what are my rights? To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. 'Don't buy tickets from Viagogo' - a warning from Martin Welcome to Amazon Seller Central viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Viagogo Reviews: What Is It Like to Work At Viagogo? Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Viagogo is a global online platform for live sport, music and entertainment tickets. You also agree not to separately contact the Buyer at any time for any reason. Please note that service fee amounts may vary by event and are subject to VAT. Viagogo says it does this but takes no other steps to prevent the practice. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. You may only use the Services if You can legally enter into and form binding contracts. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. Viagogo is a secondary ticketing site. In all transactions there is an onus on the seller to agree to certain terms and conditions, which includes the right to sell a ticket. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. If You do not qualify, do not use the Services. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Is commercial property a great value investing opportunity? How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. 2.1 Requirements. Viagogo may have to pay back millions of pounds to fans Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. What a load of shit, this site needs to GO. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. Simple Ways to Contact Viagogo: 9 Steps (with Pictures) - wikiHow Look for an option to transfer the tickets through the original ticket provider's account. But, if you plan to do this, you must tell your ticket seller in advance. Ticket listings are a representation of actual seat location. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Can I deliver the tickets using a different delivery method? We will be looking closely at this evidence to ensure that the order has not been breached. 2.12 Seller Payment. Have we let energy giants make too much profit? When We receive an offer by bank transfer, We will check to see if the bank account is valid. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. are safe places to buy tickets. What are the viagogo Terms and Conditions? Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. 6.8 All Sales are Final. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. Viagogo Won't pay me for my sold tickets - MoneySavingExpert Forum Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. You had also spent quite some time sending emails and making phone calls back and forth with the company. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. We are not involved in the actual transactions between Buyers and Sellers. Invalid tickets are defined as anything where buyers are refused entry. By browsing this website, you consent to the use of cookies. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. If you click on them we may earn a small commission. Job Title. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Here is what happened. If you have a Business account, please log in to see the steps that apply to you. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. They are significantly safer th. After you raised a dispute did paypal stop or refund deduction from card? 2.2 Registration. A world famous rockstar who died young wrote me letters in the '60s: If I sell them now for 20k, will I have to pay tax? Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. TicketNetwork. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. buyers felt they were not provided with full upfront terms and conditions of the ticket, or relevant details about restrictions including resale restrictions. If tickets are not consecutive, then the Seller must create a separate listing. 2.6 Making an Offer. Buyers: viagogo charges a service fee on top of the ticket price. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. What do the ticket split type options mean? The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. 2.8 Work-life balance. Can you help me find out what has happened here? Additional information can be found in our FAQs and on the ticket details pages. Limited access. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. If youre not offered a refund, you dont have to accept this situation. What is the viagogo complaint handling process? The Viagogo Platform allows contracts for the sale of Tickets to be concluded. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. Viagogo Fees & Review 2023: Is it Legit, Reliable or a Scam? From 17 January, it will have to make changes such as identifying when sellers are. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. See all 12 articles. viagogo - Buy & Sell Concert, Sport & Theatre Tickets If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. The Scottish indie band Arab Strap said: Weve always been appalled by touting. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. We do not allow any commercial relationship to affect our editorial independence. 7.1 Ownership of Intellectual Property. How to spot a fake, fraudulent or scam website. via gogo, viagogo.com | mycashbacks.com Secondary ticketing websites - GOV.UK

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